For over 35 years, Robert Yeo has been the driving force behind Carecor Health Services. As president of one of the most established Canadian healthcare staffing services, Robert (known as Bob to his staff) has continued to deliver an alternative employment service rooted in exceptional client service and patient care delivery.
With a wealth of industry experience, Bob has always been interested in healthcare and business. After graduating from the University of Toronto with a Bachelor of Science degree and later a Master of Business Administration, Bob was able to advance the role of the private sector within Canada’s public healthcare system. Having worked in management positions in the hospital sector, government and health policy organizations, Bob brings insights into the contribution the private sector can make to enhance healthcare delivery in Canada.
Bob’s values of superior client service, high ethical standards, and respect for staff and clients have been hallmarks of Carecor since its inception.
With over 20 year of experience working in the healthcare sector, Angelica brings a breadth of knowledge and experience to lead Carecor’s human resources team. A desire as a child to become a nurse led Angelica to start her healthcare career in a paediatric bedside nursing position. She leveraged the skills she gained in the clinical setting with successful roles in clinical management/leadership and nurse recruitment. This eventually led her to human resource employee relations where she provided HR support to many of the hospital clinical managers and employees she previously recruited and worked with. Angelica’s enjoyment in working with healthcare focused individuals coupled with her affinity for procedures/systems/regulations make for a natural fit as human resource director.
At Carecor, Angelica leads a team of experienced recruiters and HR Assistants in Nova Scotia and Ontario who are committed to sourcing and hiring quality healthcare staff and supporting candidates and employees with their human resource needs. Having “lived and breathed” it during her hospital career, Angelica knows what it takes to be a healthcare provider in today’s healthcare atmosphere and she loves sharing these experiences with her team. Her top priority is to ensure that Carecor’s healthcare providers are living examples of the excellent quality of service Carecor has committed to provide to clients and their patients. She always loves to say that the “Carecor health staff are the legacy of her team’s efforts”
Rachel brings over 16 years of healthcare staffing experience to the Carecor Halifax team, having worked both in the field as a medical/surgical float nurse and in the office as a coordinator and educator. She also brings leadership experience from the long-term care sector, as well as recent experience developing professional policies.
Guided by the desire to consistently exceed client expectations, she has a drive to maintain excellent working relationships with both clients and staff. Her day to day activities often include orientating new staff to local hospitals, developing staff education, collaborating with nursing managers, and supporting field staff on the job.
As both a working mom and volunteer within her community, Rachel understands the importance of a work life balance. She supports our field staff with reaching their goals in their Carecor careers and in their personal development. She is energized by nurturing professional relationships with our field staff and watching their skills and confidence grow.
Hannah is registered nurse from the greater Toronto area. She began her career in a sexual assault and domestic violence centre where she learned forensic nursing and trauma informed care. Hannah then began a full time line in the emergency department, honing her skills in prioritization, triage, trauma, and rapid assessment skills. Next, she moved into a sexual health and abortion clinic in downtown Toronto where she worked in a fast-paced, high-sensitivity clinic environment. A desire to work in a more community based health care environment led Hannah to begin working as a community wound care nurse and palliative care nurse. Her eyes were opened to the complex dynamics and needs that exist within home and community care areas of health care.
Working for one year in a hospice allowed Hannah to further understand and gain confidence in her skills around the death and dying process. Working as a charge nurse in hospice strengthened Hannah’s team development skills, as well as her communication and problem solving skills. Eventually, adventure called and Hannah began her journey over the last year working primarily as a rural outpost travel nurse across Canada in various roles and positions. This adventure brought with it a deeper understanding of the complexities of rural and remote health care. Furthermore, in this role she gained more confidence in her autonomous practice as well as inspiration to advance her career.
This wealth of experience has brought Hannah to her current position with Carecor. Hannah brings critical thinking and compassion to her work as a supervisor. She strives to help staff feel supported, while furthering their skills and her own. She enjoys using both her nursing skills and her education skills in this role, while fostering accountability and teamwork within the company.
With over 5 years of work experience in the health care industry and over 8 years of experience in customer service, Juan David has developed a passion for helping people and providing excellent service to health care professionals. The health care experience combined with the human resources background, have made him a caring and relatable benefits administrator and HR professional with a results driven mindset.
With significant experience in the benefits field in a leading retirement and health care organization, Juan David has the experience and skills to provide efficient and courteous service to health care professionals. At Carecor he is committed administering and managing competitive benefit plans through Manulife Financial among other reward programs for the staff, as well as fulfilling certain accounting functions.
Working towards continually improving productivity within the benefits scope Juan David will carry performance assessments to achieve results as well as employee satisfaction. He believes that providing industry standard health benefit packages and rewards to our health care staff, directly correlates to their motivation and job satisfaction. Knowing that benefits are an important piece of total compensation he takes his role seriously and with confidence. Juan David is a people oriented individual that finds reward in meeting and talking to health care workers, and servicing their different needs with benefits.
Vanessa brings 15 years of healthcare experience to Carecor as well as strong coaching, leadership, and preceptorship skills. In her career, Vanessa has been a hospital volunteer, personal support worker (PSW), tele-triager, perioperative registered nurse, clinical team manager, and charge nurse. She graduated with her BScN from York University in 2009 with honors and made the top sixth percentile in the entire health sciences department.
Vanessa joined Carecor as it perfectly aligned with her vision and values. She believes that a compassion and training is the key to a successful career in the healthcare field. She envisions a holistic caring model that creates patient empowerment and autonomy and well being. By supplying high quality healthcare providers and excellent client service throughout the Ottawa region, Vanessa continues to put patients first as well as provide effective healthcare staffing solutions.
Haider joined the Carecor team in 2017, bringing with him 25 years of extensive experience mostly in the staffing industry. His education and background includes an accounting degree plus Canadian Chartered Professional Accountant and US Certified Public Accountant.
Haider works closely with clients and is committed to establishing solutions that increase work efficiencies. Simply put, Haider is results driven. He has developed measurable tools to assist management and to improve performance in service areas. Haider motivates and brings enthusiasm to everything he does so that we can continue to deliver a high quality of service to both employees and clients.
Chelsea is an experienced recruiter who values employee satisfaction and understands the vital link to employee retention. Holding both a Bachelor of Public Health degree from Brock University and a post-graduate degree in Human Resources Management from George Brown College, healthcare recruitment was the perfect career choice for her. Chelsea finds great fulfillment in helping others find a career that they are passionate about. She particularly enjoys recruiting in Ottawa because she gets to meet new people from diverse backgrounds and cultures every day.
Mariah is a registered nurse from New Brunswick with a background in many different areas. She started her career in rural Saskatchewan working with vulnerable populations in the emergency, acute, and long term care areas. Working with such a diverse population brought about her desire to do what she could to help improve their lives and personal health. Once she moved to Nova Scotia she started working on a medical/surgical floor. Over the years there she found herself seeking out opportunities that would allow her to help educate others, be it by preceptoring a nursing student, orientating a new staff member to the floor, or even a freshly trained coworker in the IMCU unit.
These experiences with such a vast population lead her to her ideal role at Carecor. As part of our team, Mariah helps others achieve both their personal and work related aspirations through her steadfast commitment to make people feel supported, heard and understood. She works in the field and enjoys bringing her expertise and passion for education to our team. Mariah spends most of her time in the hospitals supporting both the education and development of competencies amongst our licensed staff and can be found working a variety of shifts, days & nights, in order to ensure that she reaches all of our staff and clients to meet these goals.
Christopher firmly believes the only way to do great work is to love what you do. He is a high-spirited recruiter who is reliable, focused, and results driven. He thrives under pressure and understands to be a high achiever you need to possess a go-getter mindset. Christopher’s call to action isn’t just to connect; it’s to share a story.
Previous to joining the Carecor team, Christopher worked in the paramedical sector of the insurance industry for 10 years. As a recruiter for much of that time, he sourced healthcare professionals such as paramedical examiners for many of Canada’s top insurance companies and brokers.
Christopher enjoys the gratification that comes with helping great people find careers that are personally and professionally rewarding. He enjoys gaining the opportunity to meet many different and interesting people from all walks of life where you make friends, not just associates.
Jacqueline graduated from Humber College as a registered nurse in 2012 and has over 10 years experience working in the hospital setting. Her exposure to a variety of roles within the inter-professional environment of the acute healthcare setting brings a unique set of skills and experience to our team. As our healthcare staff supervisor, Jacqueline strives to advocate for a healthy working relationship between our healthcare staff and hospital clients. She provides education, resources, and onsite support for our healthcare staff and ensures that safe and quality care is provided to patients. She is committed to helping our healthcare staff function at their best. Jacqueline believes in compassionate and holistic healthcare for all, as she strives to be the change and lead by example for all our healthcare staff.
With a passion for communicating a transparent employer value proposition, Dana cultivates a culture of engagement and eagerly promotes Carecor as a best-in-class service provider. She leverages her previous experience in employer branding for large professional service firms and a solid background in communications and project management to improve the link between recruitment programs, business strategy, and talent management.
Taking the leap to a private staffing company was a natural fit for Dana. Much of her professional experience had been working alongside human resources and recruitment teams where she was able to proactively develop ways to attract and retain top talent through traditional and digital tactics. At Carecor, whether developing an intranet to improve employee communications, reinventing the company website experience, or creating segmented marketing campaigns for our services, providing our people with tools to succeed is essential in everything Dana does.
Dana looks for way to improve candidate, employee, and client experiences because she sees the bigger picture. It’s about how you make people feel. Being authentic, relatable, and most importantly honest is the foundation by which Dana tells the Carecor story. Through engaging all team members, from a personal support worker to office staffing coordinator to director of finance, Dana ensures the Carecor brand and culture we communicate is truly the one in which we live and breathe.
Marlene is a recent graduate earning an advanced diploma in Human Resource Management with a furthered specialization in the training and development stream. Shortly after graduation she began to work in the human resource sector as a recruitment officer for the City of Toronto. Her endearing curiosity and affinity for health care began during her education, where the merging of organizational effectiveness and client care was a stronghold in her interest within the sector.
With over six years of experience in client relations and policy adherence Marlene merges both her experience and knowledge, recognizing human capital as a priority. As a talent acquisition consultant for Carecor, Marlene aims to provide a seamless process of integration throughout the recruitment cycle.
Carol has been part of the Carecor team for over 20 years. She started out as a consultant and educator but it wasn’t long before her expertise and strong principles led her to become the Director of Client Services and Quality Management. Her current role consists of managing the overall operations of the staffing service and dealing with Carecor’s customers. She maintains a highly communicative approach as the main point of contact for staff and understands that the core value at Carecor is quality.
Much of Carol’s insight comes from the fact that she is a nurse herself - for over 37 years to be exact. Her educational background includes a nursing degree from Ryerson University and a Master of Nursing degree from the University of Toronto. Carol knows what it’s like to work in a trauma centre and surgical unit. She has worked the prolonged hours of shift work in busy hospitals and seen everything coming through those doors. She understands the difficulties and issues nurses face on a minute-to-minute basis because she has been there. Carol still carries both the empathy and patience of a nurse topped with her mentoring instinct and resilient work ethic.
Ron leads Carecor’s digital health and search services teams. Throughout his 31 years in the Canadian recruitment industry, he has successfully completed over 2,100 hires for his internal and external clients and recruited extensively in the Information Management/Information Technology (IM/IT) sector.
Ron has deep roots in the IM/IT sectors and knows exactly what to look for in a candidate because he’s been there. Prior to his career in recruitment, Ron was a software program developer for IBM Canada and Southam-Infomart, and implemented these programs for clients in Toronto, New York City, Los Angeles, Honolulu, Hong Kong, Singapore and Tokyo, just to name a few.
Bringing technically focused professionals into healthcare has been very rewarding for Ron. He believes it not only provides a stable career and growth path but allows those who specialize in healthcare informatics to improve quality healthcare in our communities. For the last twelve years, he has recruited exclusively in the healthcare sector for clinical and non-clinical positions for such organizations as Cancer Care Ontario, North York General Hospital, Hospital Diagnostic Imaging Repository Services, Agfa Health Canada, Trillium Health Partners, and University Health Network.
Mary has been working in the healthcare industry in one capacity or another for almost 30 years. For almost half of that time, she worked within the Nova Scotia Health Authority as a unit clerk, honing her communication skills and understanding of the healthcare field by working within various disciplines.
During this time, she developed a passion for teaching, leading, and supporting her co-workers. For four years, she lived and worked in South Korea which gifted her with a great appreciation for diversity and impartiality. These qualities are imperative to being successful in working with such a broad range of people in the healthcare field.
Once she was back in Canada, she jumped right back into the healthcare field, but this time into the scheduling world. Since working for Carecor, her responsibilities have grown from being casual on-call staff to full-time scheduler to now staffing supervisor of the Halifax office. She enjoys helping her team and the field staff to be the best employees they can be through steadfast support and sincere encouragement. She is currently working toward obtaining a degree in licensed practical nursing.
John holds a Bachelor of Arts, Political Theory degree from Memorial University as well as a Human Resources Management diploma from Humber College. Shortly after his HR program, he began work in the fast-paced healthcare services field in Toronto, assisting nurses and caregivers on their own career paths. Recently John earned his CHRP designation with the HRPA and continues to seek out new methods for professional development in a field that never rests but is always changing.
With a focus on the recruitment and selection process as well as organizational training and development, John brings over three years of human resources experience to his role as a talent acquisition consultant with Carecor. John recognizes the importance of seeing beyond numbers and statistics and prides himself on spotting untapped skill sets every person brings to an organization.
Sabrina is a recent Human Resources graduate who has joined our team to kick start her career within the staffing industry. She also possesses a degree in Biomedical Sciences which gives her an edge in the healthcare field. Volunteering in hospitals and previously working in the clinical setting helps her understand the scope of the business. Combined with her education in Human Resources, Sabrina brings valuable healthcare knowledge and experience to Carecor.
Sabrina works alongside our Toronto recruiting team to assist in a smooth hiring process of all new employees. She is often the main point of contact for new employees as they prepare to begin their journey as a member of the Carecor team. Sabrina is very pleasant to be around and thoroughly enjoys assisting others. She is enthusiastic about taking on new responsibilities to help broaden her knowledge and strengthen her experience.
Georgedan started his career with Carecor as a personal support worker nearly 12 years ago and found his calling in the Staffing Office. Overseeing the staffing operations of the Greater Toronto Area, no one knows the field staff and staffing team better than Georgedan. He understands that he is only as good as the team he leads so he looks to his staffing coordinators Debbie Ochoa and Celia Bernado as his mentors. To Georgedan, they are pioneers of the staffing office and helped him become the leader he is today.
Building valuable relationships is very important to the staffing office so Georgedan spends most of his time connecting with the facility contacts and his staff to discuss staffing solutions. His team uses My Schedule, our online scheduling software, to accurately schedule staff and Georgedan has become the expert in the software. He is committed to continuous quality improvement and uses the software to expedite the scheduling process – making communication easier to and from facilities and healthcare providers. From monitoring fill rates to invoice inquiries and demand planning, Georgedan ensures his team has the resources to maintain the level of quality service we are known for.
Zoe moved to Canada from the United Kingdom in 2015 and soon after joined our Halifax office team. Since that time, she has been a receptionist, a staffing coordinator, and most recently become the human resources assistant. Zoe easily establishes valued relationships with clients and employees through her outstanding ability to meet their needs. Working closely with the recruitment and client services teams, Zoe ensures that the hiring process is both efficient and pleasant for everyone.
Zoe enjoys her job as every day offers a new experience and new opportunity to learn and grow. She loves helping onboard new people and being surrounded by a diverse team. It’s an enlightening experience and that she appreciates every day.
Winnie has fallen in love with her role as a recruiter. She’s been on the front lines of acute healthcare in various capacities since 2006 and now enjoys helping candidates better understand how acute care differs from other employment options they could be considering. Winnie joined Carecor initially as a personal support worker at St. Joseph’s and Sunnybrook hospitals in the Greater Toronto Area (GTA) where she worked in the emergency room, mental health, and medical/surgical units. Not long after, she transitioned into a staffing coordinator role and learned how rewarding it can be to support our healthcare staff. Her past experience working with personal support workers and nurses in acute care settings provides her with a thorough understanding of what to look for in a candidate as well as what it takes for them to succeed. Winnie can be found speaking at various hiring events all over the GTA where she is eager to provide healthcare providers with employment solutions to fulfill their career goals.
As Carecor’s payroll administrator for over 10 years, she still goes through all the payroll data and checks her files multiple times, ensuring there are absolutely zero errors. Some might call it meticulous; she is a self-professed “numbers freak.” But Carmen does this not only because she loves her job, but because she has a deep respect for the staff who dedicate their lives to helping others every day.
There is no doubt she is an expert at finance and a natural in math. But Carmen says her position is not just about the numbers – it’s about “translating the numbers to life.” When she talks about implementing new software and setting complex codes into the payroll system, you could see her eyes light up as the numbers formulate in her mind. You’d also be surprised to know just how much she interacts with field staff.
Carmen’s patience and supportive nature allows her to help employees decipher the meaning of all these numbers, like a teacher to her students. She takes initiative by reaching out to staff if there are any revisions needed and earns their trust that way. Carmen recognizes that employees are our greatest asset and she takes the time to show them appreciation for their services.
With her payroll certification and more than 10 years of experience in payroll and accounting services, she is confident in providing both her customers and the company with superior services. If you think her mind is filled full of numbers, then you might be wrong this time. As a working mom with two blessed boys, her definitely busy life has been well balanced through routine mediation.
Since joining Carecor, Winnie has pursued the notion that the magic of her services is only in how her end customers feel about the experience. From a single number, to each staff’s question, to every tight payroll deadline, Winnie is keen to make sure her clients’ each and every concern has been addressed promptly. To most people, facing countless numbers day after day would be the least ideal job to live with. Winnie, however, enjoys playing with her numbers to improve the efficiency and quality of her work.